People & Ops Team

Primary Goals

These are goals that have to be done in the quarter:

• Hire people (Coua):
  • Product Engineer x 3
  • Billing Engineer
  • Technical Account Exec
  • SRE
  • Executive Assistant
  • Support Engineer x 2
• Stick to our budget and ensure cash burn stays within 5% of forecast (Fraser)
• Team onboarding that sparks joy (Fraser)
• Bring everything into Deel - onboarding, payroll, general fixes etc. (Kendal)
• Lock in accommodation for the 2025 offsite (Kendal)
• Get fully up to speed with Brilliant and be the point of contact for managing merch on the new system (Kendal)
• SOC 2 Type II complete (Fraser)

Secondary Goals

We want to do these, but not at the expense of the primary

• Hire people (Coua):
  • Product Engineer x 1
  • Community Manager
  • iOS Engineer
  • Platform UX Engineer
• Level up other ops processes which could be better, e.g. birthdays/anniversaries (Kendal)
• Set up our German legal entity for hiring (Fraser)
• Have a good understanding of how audited accounts are different and what we need to prep in Q4 (Fraser)
• Level up our financial planning and migrate off Pry (Fraser)

Responsibilities

Our people team works across talent, people, operations, and culture. This is what we care about:

• Setting a very high bar for bringing people on board. We are always looking for the best people in their field, or people on their way to becoming exceptional at their jobs. This is so important to us, it's enshrined in our values.
• Supporting our team throughout the entire employee lifecycle - from making an offer, to onboarding and progression, time off, and eventually parting ways.
• We create light-touch initiatives, systems, and processes that allow PostHog to act fast and scale iteratively
• Building a diverse and inclusive culture with a strong sense of belonging is at the heart of everything we do.

This is the list of who owns what on the team:

Customer

Every PostHog team member, as well as current, future and past candidates.

Team 1-1s

On a monthly basis, Charles does 1-1s with:

• All managers
• All new joiners for their first 3 months

For everyone else, Charles is happy to chat any time about literally anything you like!

These conversations are confidential by default - Charles doesn’t share their content with anyone else unless explicitly asked to.

Slack channels

• #team-people-and-ops - internally public, default for ops & people discussions
• #private-people-ops - internally confidential, for minority of issues, e.g. salaries, candidate offers

Tools

Here is a summary of some of the tools we've found most effective for getting the job done. You can read more about why we chose them here. Fraser and/or Charles are top level admins for all of these, should you need access.

People Ops, Recruiting, and Payroll

• Ashby - our ATS for managing all recruitment (you can find their full documentation here).
• Gusto - platform for managing all permanent US employees, including contracts, healthcare and payroll.
  • We use Middesk to manage all our state registrations and filings on our behalf.
  • For managing our US 401(k) we use Guideline, which auto-enrolls all new US hires.
• Deel - platform for managing all team members outside the US and UK (using their EOR service in certain countries).
• UK contracts are currently done manually in Google Drive, with payroll also being run manually - our accountants load up payments in Revolut for us to approve every month. All templates are stored in the Legal Docs [CONFIDENTIAL] shared Google Drive, in the Team folder.
• US contracts are also done manually in Google Drive.
• To avoid emailing PDFs back and forth forever, we use PandaDoc.
• PTO by Deel - Slack app for booking all types of time off.
• Deel - used to store all team personal details, documents, and pay. We are in the process of migrating this to Deel HR.

Finance and Banking

Details can be found in company-internal repo here

Everything Else

• LTSE Equity is where we manage our cap table. Orrick manage this on our behalf.
• We use Embroker for all of our insurance coverage, including D&O, Cyber Liability, and Travel.
• We track everything in GitHub from maintaining this handbook to sprint planning. You can find the People & Ops project board here.